Terms and Conditions (valid since 29.08.2020)

CANCELLATION CONDITIONS
Full refund if check-in is still at least 14 days in the future.
Cancellation between 14 and 8 days before check-in Р50% refund. 
Cancellations in the seven days before arrival, no show, cancellation during the stay: The guest pays an amount equal to the total price.

Gentlestay will try to find another accommodation for the vacant accommodation. Should a re-procurement succeed, the payment of cancellation fees can be waived. However, the possible fee for mediating agencies must be paid in any case.
Explicitly excluded are bookings that were booked with a non-refundable rate.

RESCISSION OF THE CONTRACT BY GENTLESTAY
Gentlestay is entitled to withdraw from the contract immediately and retroactively in case of unforeseen events. This is especially true if force majeure or other circumstances beyond Gentlestay’s control make the fulfillment of the contract impossible, housing units are booked under misleading information, an agreed advance payment is not made or the smoking ban is violated. In this case Gentlestay has to inform the tenant immediately before exercising the withdrawal. In case of a justified withdrawal, the tenant has no claim for compensation by Gentlestay.

PAYMENT OPTIONS
We offer the following payment methods. Just choose the payment method that suits you best.

Payment service “Paypal”
Paypal offers you easy and fast payment even without an existing Paypal account. You can use payments via Mastercard, Visa, direct debit or Paypal credit. When using Paypal as a payment service provider, their general terms and conditions apply.

CHECK-IN/CHECK-OUT
The rented apartment can be occupied by the tenant from 16.00 hours on the day of the beginning of the rental period. The check-in can be done independently after the mentioned time. The key for the apartment is stored in a key box. On the day of the end of the rental period, the Lessee must vacate the rented apartment by 10:00 a.m. at the latest.

LOSS OF THE APARTMENT OR HOUSE KEY
Gentlestay will charge you 180 Euro for the loss of the apartment or house key, because we have to replace the cylinder and lock of the apartment door to protect the next tenant. Please also make sure to lock the apartment after leaving it. Many thanks for this.

PROHIBITION OF TRADE
Any form of commercial use of the apartment is expressly prohibited. In case of a commercial use of the apartment contrary to the contract we reserve the right to withdraw from the contract immediately and retroactively.

INTERNET ACCESS
All activities via the in-house internet are the responsibility and risk of the lessee. Possible criminal offences will be punished. File sharing via the Gentlestay connection is prohibited in any case, as this may result in warnings with costs.

CLAIM TO A SPECIFIC APARTMENT
There is no unconditional claim to a specific apartment at the time of booking. We reserve the right in individual cases, after prior notice to the tenant, to possibly exchange the booked apartment with an apartment of at least the same or higher quality, if this is necessary in favor of a better overall flow of Gentlestay.

FOOD
Our apartments are self-catering. Breakfast is not included in the price. We kindly ask you to dispose of the refrigerator and prepared food before check-out. Thank you for your understanding.

NO SMOKING
All our apartments are non-smoking apartments without any restrictions and without exception. Gentlestay reserves the right to charge the tenant for all damages caused by unauthorized smoking, but at least 350 Euro.

KEEPING THE NIGHT’S REST
It is to be paid attention at any time, particularly in the evening and night hours to the fact that in the sense of all house inhabitants, tenants and guests the usual “room volume” is kept. Many thanks for your understanding.

FINAL CLEANING
The final cleaning of the apartment is included in the price. In case the apartment is in a very bad condition and an increased cleaning effort is necessary, we take the liberty of charging you the additional costs of the increased cleaning effort.